Privacy Policy

Skip to:
Section Title

LAST UPDATED May 17, 2024.


This privacy policy (“Privacy Policy”) describes your privacy rights regarding the use of any products and/or services provided by Broker Genius (d/b/a Automatiq) as well as any related applications, mobile platforms, services, tools, modules, remote services and/or servers, and any websites or services that link to this privacy policy (collectively the “Broker Genius Services”). By using any BROKER GENIUS Services, you agree to the terms of this Privacy Policy, our Terms of Service, and consent to the processing of your personal information as described here.

Throughout this Privacy Policy, we use the term “Personal Information” to describe information that can be associated with a specific person and can be used to identify that person. We do not consider Personal Information to include information that has been made anonymous or aggregated so that it can no longer be used, whether in combination with other information or otherwise, to identify a specific person.

This policy does not apply to information collected by Broker Genius or its affiliates offline or through any other means, including through any other website or software application, whether or not operated by Broker Genius, which does not state that this policy applies to it. Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, you should not use any Broker Genius Services. By accessing or using Broker Genius Services, you agree to this privacy policy, as it may be amended from time to time.


In order to provide and enhance the Broker Genius Services and to make them available to you, we may collect the following types of information:

Information you provide

We collect Personal Information that users provide through optional, voluntary submissions, such as email, online registration forms, credit card numbers, addresses, or other information to support actions or transactions carried out through the Broker Genius Services, such as but not limited to, registration submission, financial account information (such as credit, debit, checking account information), billing login and account information to third party ticket vendor or reseller services or sites, search queries, and user contributions to be published or displayed on any public areas provided in connection with the Broker Genius Services.

Please note: Personal information provided by you can include any information used by you to request access to Broker Genius Services. We may retain such access request information. You may also provide Personal Information to us when you register or access the Broker Genius Services, such as by providing, without limitation, your name, e-mail address, physical address, phone number, and/or billing information. The types and amount of Personal Information collected for these activities will vary depending on the activity and the type of access you have requested and/or been granted.

We use collected Personal Information to provide our Broker Genius Services, to tailor user experience, and to prevent fraud or unauthorized access to the Broker Genius Services.

If you submit information through our referral portal or programs, you represent and warrant that any information provided was obtained lawfully and without violation of any third-party rights in and to the information submitted. Any breach of this Privacy Policy will subject you to the indemnification obligations provided in our Terms of Service.

Automatic data collection technologies

The information that we automatically collect may include Personal Information, or we may maintain or associate automatically collected information with Personal Information collected in other ways or received from third parties. Such information is used to help us to improve the Broker Genius Services and to make them more personalized. We may automatically collect:

  • details of your use of the Broker Genius Services, such as traffic data, location data (including GPS and IP based location identification), logs, and other communication data and the resources that you access and use through the Broker Genius Services;
  • information about your device and internet connection, such as your IP address, operating system, and browser type; and
  • information about you regarding your current and historical usage of the Broker Genius Services and other data associated therewith.

Likewise, we may collect information stored by third parties such as, but not limited to vendors, suppliers, partners, plugin providers and social network or media sites (such as by way of example only, and not limitation, Facebook, Google and Twitter). The data we have access to varies by site and is controlled by your privacy settings on that site and your authorization. By associating an account managed by a third party with your Broker Genius Services account and authorizing us to have access to this information, you agree that we may collect, store and use this information in accordance with this Privacy Policy and our Terms of Use.

We may also obtain information from or about you in other ways. For example, we may verify user information with a service provider, employer, or organization. We may use your information alone or in combination with additional information we collect from other third parties or sources, as authorized and permitted by law. Also, we collect the information you send to us such as correspondence, customer satisfaction surveys or customer service communications, testimonials or content provided by you, such as photos, blogs and writings.


When you use the Broker Genius Services, you may receive one or more cookies, which are small files containing a string of characters that are placed on your device and uniquely identify your browser. We use cookies to improve the quality of our service by storing user preferences and tracking user trends, and to customize your experience. Most browsers are initially set up to accept cookies, but you can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, some portions of the Broker Genius Services may not function properly if your cookies are disabled.

How we use the information we collect

Our primary purpose in collecting personal information is to provide you with a safe, efficient and customized experience. We may use the information we collect to:

  • determine if you are eligible to use Broker Genius Services. Furthermore, even if it is determined that you are ineligible for use of Broker Genius Services, we may retain your Personal Information in connection with our legitimate business interest (as provided herein);
  • provide, test, or enhance the functionality of the Broker Genius Services;
  • resolve disputes and troubleshoot problems;
  • prevent, detect and investigate potentially prohibited or illegal activities, and enforce our Terms or any user agreement;
  • customize, measure and improve our Broker Genius Services and advertising;
  • contact you tell you about our Broker Genius Services and those of our corporate family, service updates, targeted marketing and promotional offers based on your communication preferences;
  • compare information for accuracy and verify it with third parties; and/or comply with applicable laws;
  • registration and/or sharing through third-party services;
  • Share the information with other business entities, should we plan to merge with or be acquired by that business entity or sell assets. Should such a combination occur, we will require that the new combined entity follow this privacy policy with respect to your Personal Information.


The Broker Genius Services are not intended for children under the age of 18. No one under that age may provide any information through the Broker Genius Services. Consistent with the federal Children’s Online Privacy Protection Act of 1998 (COPPA), we do not, and will never knowingly request personally identifiable information from anyone under the age of 18 without requiring parental consent. Any person who provides their personal information through the Broker Genius Services represents that she is 18 years of age or older.

If you are under the age of 18, do not register for, use, or provide any information through the Broker Genius Services. If we learn that we have collected or received personal information from a child under the age of 18 without verification of parental consent, we will delete that information. If you believe that we might have any information from or about a child under the age of 18, please contact us at [email protected]

Processing Of Your Information

If you have questions or concerns regarding our Personal Information processing practices or this Privacy Policy, you can contact our Data Protection Officer at [email protected]

Legal Basis For Processing

We collect and process your Personal Information for a variety of different purposes set out in further detail herein. In some cases, we will ask for your consent so that we may process your Personal Information. However, in certain circumstances, applicable data protection laws allow us to process your Personal Information without needing to obtain your consent.

Processing Personal Information Where Consent Not Obtained

In certain cases, separate consent is not required, including:

  • For the performance of a contract.
  • To perform our contractual obligations to you in relation to the provision of Broker Genius Services, or where we need to provide your Personal Information to our service providers.
  • To comply with legal obligations.
  • To comply with laws, regulators, court orders, or other legal obligations, or pursuant to legal process.

Legitimate Interests.

Broker Genius’ “legitimate interests” for the purposes of applicable law, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, is to use Personal Information to assist us as we operate our business and provide the Broker Genius Services. Legitimate interests may include:

  • To communicate with you regarding the Broker Genius Services, including to provide you important notices regarding changes to our Terms and Conditions of use of the website and to address and respond to your requests, inquiries, and complaints.
  • To send you surveys in connection with the Broker Genius Services.
  • To assist in the investigation of suspected illegal or wrongful activity, and to protect and defend our rights and property, or the rights or safety of third parties.
  • To develop, provide, and improve current and future Broker Genius Services.
  • enforce our Terms of Use or this Privacy Notice, or agreements with third parties.

Matters That May Require Consent.

In cases where we are not already authorized to process the Personal Information under applicable law, we may ask for your consent to process your Personal Information, including:

  • Marketing
  • We may ask for your consent to contact you by telephone, SMS, post and/ or email about other offers, products, promotions, developments or services which we think may be of interest to you and for other marketing purposes.
  • Sensitive Personal Information
  • Certain of our Broker Genius Services may involve the processing of Sensitive Personal Information, such as biographic or demographic information. For example, we may ask for your consent to use your Personal Information for research purposes.
  • If we collect Sensitive Personal Information directly from you, we will obtain your consent where required.

Withdrawing Your Consent

You may at any time withdraw the consent you provide for the processing of your Personal Information for the purposes set forth in this Privacy Policy, provided that we are not required by applicable law or professional standards to retain such information. All individuals who wish to withdraw consent, please contact us.

If you want to stop receiving future marketing messages and materials, you can do so by clicking the “unsubscribe” link included in our email marketing messages or by contacting us.

Disclosure Of Your Personal Information

We may disclose, without restriction, both aggregated information about users and information that does not identify any individual. We share information between our systems and that of third parties, such as with third-party licensees or licensors, platforms that you have asked us to integrate your account with, or other service providers, in order to test, develop, market or deploy current or new products. Such third parties may use the information to develop and market current or new products. We make every attempt to remove user identifiable information from the data that we collect and share with third parties. However, for some information like names, user type, email address and other data might be shared in certain circumstances. We may disclose Personal Information to respond to legal requirements (for example, in response to requests by federal, state or local authorities, including tax authorities, subpoenas, court orders or other legal process) or in the good-faith belief that disclosure is legally required, to enforce our policies, to establish or exercise our legal rights or protect anyone’s rights, property or safety.

Accessing and changing personal information

In order to change your email address, privacy and communications preferences, you must contact us at the information provided in this Privacy Notice, or utilize the account features provided through of the Broker Genius Services.

We may communicate with you at various times, with administrative emails or phone calls, about transactions and service announcements, customer service responses and promotional emails like special offers, newsletters and updates. You can choose to stop receiving promotional emails at any time simply by using an email unsubscribe function. You may not opt out of receiving administrative messages or customer service responses.

International Visitors And Customers

The Broker Genius Services are hosted in the United States. If you are using the Broker Genius Services from the European Union or other regions or countries with laws governing data collection and use that may differ from United States law, then please note that you are transferring your personal data to the United States which does not have the same data protection laws as other countries, and that by providing your personal data you consent to:

  • the use of your Personal Information for the uses identified above in accordance with this policy; and
  • the transfer of your personal data to the United States.

Data Retention

We will retain your Personal Information for as long as you maintain an account, as otherwise necessary to provide you the Broker Genius Services, or as required by applicable law, regulation or industry standard. We will also retain your Personal Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Where we no longer need to process your Personal Information for the purposes set out in this Privacy Policy, we will delete your Personal Data from our systems. Where permissible, we will also delete your Personal Information upon your request, as further described in the Data Access, Modification, and Deletion Rights section of this Privacy Notice.

Advertising And Analytics

Interest-based advertising is advertising that is targeted to you based on your web browsing and app usage over time. We disclose various types of de-identified information to enable interest-based advertising. You have the option to restrict the use of information for interest-based advertising and to opt-out of receiving interest-based ads. We may also use third-party web analytics services.

You can control whether companies serve you on-line behavioral advertising by visiting the Digital Advertising Alliance website and using its opt-out: (U.S.) (EU). The DAA opt-out requires that cookies not be blocked in your browser.

Alternatively, you can also elect to block browser cookies from first parties (such as those from our website) and browser cookies from third parties (such as advertisers) by using the cookie blocking options built into your browser (if available). If you block browser cookies, some parts of our website may not function correctly. Also, blocking cookies will not stop third-parties from collecting IP address, data stored in “Flash” cookies, and certain other types of technical information that may uniquely identify your browser.

Data Access, Modification, And Deletion Rights

You have the right in certain circumstances to request confirmation from us as to whether or not we are processing your Personal Information. Where we are processing your Personal Information, you also have the right to request access to, modification of, or deletion of such Personal Information.

You have the right in certain circumstances to receive the personal data concerning you, which you provided to a us and have the right in certain circumstances to transmit such data to another controller.

To exercise your rights with respect to your Personal Information, please contact us. As permitted by law, we may charge for this service and will respond to reasonable requests as soon as practicable and as required by law

Data Security

The Broker Genius Services implement measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.

The safety and security of your information also depends on you. Where you have received or chosen a password for access to any part of the Broker Genius Services, you are responsible for keeping this password confidential. Please do not share your password with anyone.

No data transmissions over the Internet can be guaranteed to be 100% secure. Consequently, we cannot ensure or warrant the security of any information you transmit to us, and you transmit information to us at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained in the Broker Genius Services. Once we receive your transmission, we make reasonable efforts to ensure security on our systems.

If we learn of a security systems breach, we may attempt to notify you electronically so that you can take appropriate protective steps. We may provide such notice by positing a statement through the Broker Genius Services or sending an email to you at the email address you have provided. We may also communicate with you electronically regarding other security, privacy and administrative issues relating to your use of the Broker Genius Services. Depending on where you live, you may have a legal right to receive notice of a security breach in writing. To receive free written notice of a security breach (or to withdraw your consent from receiving electronic notice), you should notify us at [email protected]

California Privacy Rights:

California Civil Code Section 1798.83 entitles California customers to request information concerning whether a business has disclosed Personal Information to any third parties for the third parties’ direct marketing purposes. California customers who wish to request further information about our compliance with this law or have questions or concerns about our privacy practices and policies under any California statute covering data usage and policies may contact us at the contact details provided below to request such information.

Third Parties:

Except as otherwise expressly included in this Privacy Policy, this document addresses only the use and disclosure of information we collect from you. If you disclose your information to others, different rules may apply to their use or disclosure of the information you disclose to them. Broker Genius does not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. We encourage you to ask questions before you disclose your personal information to others.

Privacy Policy Updates:

Broker Genius may, in its sole discretion, modify this Privacy Policy from time to time, effective immediately when they are posted as modified. Please check this Privacy Policy each time you use the Broker Genius Services, as they are legally binding on you. Your continued use of the Broker Genius Services after the posting of revised Privacy Policy constitutes your binding acceptance of such changes. If you are dissatisfied with any Service, the Terms of Use, or the Privacy Policy, then your exclusive remedy is to discontinue using the Broker Genius Services.


Should you have any questions or concerns regarding this policy, please contact us at: Broker Genius Inc.

Email- [email protected]   or by phone at 1 (866) 6-AMATIQ.

Customer Support Contact Information:

1 (866) 6-AMATIQ

[email protected]

[email protected]

[email protected]

Ready to get started?

Take control of your tickets. Our products are so good, we’ll give you a month on us so you can see for yourself.